• TECHNOLOGY HELP DESK

    • The Information Technology department administers “Tech Tickets” to assist YCOE employees in using technology. YCOE staff needing assistance should contact their immediate supervisor to request any technology support, including: help for Windows or Mac support, email help, answers to software questions, assistance ordering hardware and software, computer equipment set-up, video/teleconferencing scheduling, and connectivity issues.

      Supervisors/Requestors need to log in to the YCOE Tech Ticket web site and input a Ticket with a detailed description of the assistance needed. 

      Email Accounts

      Email Account Creation:  Requests for new email accounts, or email account name or location changes, may only be submitted by the HR Department via a request through the Tech Ticket system.
       
      Email Account Deletions:  Supervisors should notify the HR Department to request the deletion of e-mail accounts for departing employees. See the Employee Separation Procedure for complete information.
       
      YCOE Outlook Web Access  
      YCOE uses Microsoft Exchange Email which has a web-based email system known as Outlook Web Access (OWA) and is available to all staff. For instructions on OWA use, click here.

      Technology Orders

      Hardware:
      Technology Services will soon be publishing a new Hardware List.  This will be a list of recommended laptop and desktop computer systems from HP, our preferred vendor. By ordering the recommended systems ensures that YCOE receives the best possible price and allows the Technology Services staff to obtain the best possible warranty service.
       
      These items will be added soon!
      Recommended Standard Computer Configurations (pdf)
      Instructions for Ordering HP Computers (pdf)
       
       

      Main Office | Center for Education | One Stop Phones

      The following resources provide assistance in using the Digital & VoIP phone systems at the above sites.
      Mitel Phones

      Initiate or Change Phone Service
      Tech Ticket Requestors can initiate or change both office and cell phone service via the Tech Ticket system.

      Video Conferences & Webcasts
      YCOE staff participating in video conferences and webcasts should use the Video Conference Category with the Tech Ticket system to reserve equipment and technical assistance. The request should be submitted ten days prior to an event if it is being hosted by YCOE and five days prior to the event if it is not being hosted by YCOE.

  • Research

    YCOE IT engages in the research, design, implementation and evaluation of all technology resource relevant to academic innovation and technology.  IT works to ensure resources are positioned to best support and enhance academic activities and business functions of all staff and students of the YCOE community.

    Provide

    YCOE IT provides planning and management support for technology integrated academic and business projects.

    Advise

    YCOE IT advises faculty, staff and students in acquiring and developing technology solutions and environments for instructional and academic activities.

    Evaluate

    YCOE IT evaluates emerging information and academic technologies to determine their potential value and impact on YCOE's core activities.

    Engage

    We engage in the management of technology projects involving the development, application, configuration and implementation of academic education systems.

    Foster

    IT fosters cooperative relationships with various organizations and vendors for administrative and academic support technology and educational related projects.

    Review

    YCOE IT reviews, certifies, propagates, and implements policies, procedures, and data plans for secure data and educational activities.

    Advocate

    IT represents and advocates for YCOE in statewide committees, external partnering, conferences, and academic events relevant to information and education technology services and solutions.